Terms and conditions

Welcome to our ecommerce website flore-tribe.com (“Site”). By accessing or using the Site, you agree to be bound by these terms and conditions (“Terms”). These Terms apply to all users of the Site, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Products and Services

Our Site offers a range of products, services, and events for sale. We take care to ensure that all products are described accurately, but we cannot guarantee that descriptions or pricing are always error-free. We reserve the right to modify or discontinue any product at any time without notice.

Ordering and Payment

To purchase our products, you must create an account on the Site and provide accurate billing and shipping information. We accept payments through various payment methods such as credit cards, PayPal, etc. Payment is due at the time of purchase, and we will not process your order until we have received full payment.

Shipping and Delivery

We ship our products to customers within the EU. Shipping times may vary depending on your location and the availability of products. We are not responsible for any delays or damages caused by the shipping carrier. You will be responsible for paying any applicable taxes or customs fees related to your order.

Returns and Refunds

If you are not satisfied with your purchase, you may return it within 14 days of receiving the product. To be eligible for a refund, the product must be unopened and in its original packaging. We will not refund any shipping or handling fees, and you will be responsible for the cost of return shipping. These conditions do not apply for perishable products, see below the dedicated section for the perishable products refund policy.

If you receive a damaged or spoiled product, please contact us immediately and provide us with a photograph of the damaged or spoiled product. If we determine that the product was damaged or spoiled during shipping or was defective in some other way, we will offer you the choice of either a replacement product or a full refund.

If you are not satisfied with your purchase, you may return unopened products within 14 days of receiving the product for a refund. We will not refund any shipping or handling fees, and you will be responsible for the cost of return shipping.

Please note that we reserve the right to refuse returns or refunds for any product that has been opened or used, or that we determine was not damaged or spoiled during shipping or was not defective in some other way. If we do offer a replacement or refund, we may require that you return the original product to us, at our expense.

We take the quality of our products very seriously and strive to provide our customers with the highest quality. If you have any questions or concerns about a product, please contact us and we will do our best to resolve the issue.

Perishable products refund policy

Perishable goods, such as food and beverages are exempt from our standard return policy due to health and safety concerns. Once delivered, these goods may deteriorate or expire rapidly, and we cannot guarantee their quality or safety if returned.

However, if you receive a faulty or incorrect perishable item, please contact our customer service team within 24 hours of receipt to discuss your options. We may be able to offer a replacement or refund, depending on the circumstances. In such cases, we may ask you to provide photographs of the item to help us assess the situation.

Please note that if you choose to return a perishable item without our authorization, we reserve the right to reject the return and not issue a refund. We encourage you to carefully review your order before completing your purchase, and to contact us if you have any questions or concerns about our products or policies.

Health and Safety

Our fresh juices are made from natural ingredients and are intended for consumption within a certain timeframe. It is important to follow the storage and usage instructions provided with each product. We are not responsible for any adverse reactions or health problems caused by consuming our products.

Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of our company or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or display any content from the Site without our prior written consent.

Limitation of Liability

In no event shall our company or our affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages arising out of or in connection with the use of the Site or the products sold on the Site. Our liability to you for any reason shall not exceed the total amount paid by you for the product or service purchased.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union. Any dispute arising out of or in connection with these Terms shall be resolved by the courts of Prato, Italy.

Changes to the Terms

We reserve the right to modify these Terms at any time without prior notice. By continuing to use the Site after any changes, you agree to be bound by the revised Terms. It is your responsibility to review these Terms periodically for changes.

Need help?

If you have any questions or concerns about these Terms, please contact us at the email info@floret-bar.com